Empathy is "the ability to understand and share the feelings of another (according to Google)." How is it that a certified organizer, who has never been inundated with stuff of her own or felt so overwhelmed by her things, can help those who do?
In order to best help my clients, I have to understand not only how they want to use their items and space, but how they currently use their items and space. We can't create systems and spaces that work if I don't understand why the items ended up where they are in the first place. Some of this has developed over time, with experience. Some of it I've learned from training and coursework. The important thing to know is that:
I understand that you're overwhelmed by the space and stuff.
I understand that you might be embarrassed to show me that space.
I know that you feel vulnerable.
I'm here to encourage you to make the best decisions you can to create the space you want. And, deserve.
Even if I haven't felt the same way you do right now, doesn't mean I don't appreciate those feelings.